Privacy Policy

Effective starting: May 25, 2018

At Pure Portugal Ltd we are committed to respecting and protecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to team@pureportugal.co.uk or by writing to:

REGISTERED OFFICE:
93 NORTH STREET, BURWELL,
CAMBRIDGE,
CB25 0BB,
UNITED KINGDOM.

Who are we?

Pure Portugal Ltd advertises properties for sale plus we have a website for holiday accommodation and property to rent in Portugal.

As you may have guessed from our name, we put particular emphasis on the traditional and natural aspects of both the area we work in and the properties we advertise. Many of the properties we advertise are built and/or renovated using traditional methods and local materials. Many of them also incorporate environmentally friendly design, alternative energy systems, and grow – or are suitable for growing – organic produce.

PURE PORTUGAL LTD IS A WORKERS CO-OPERATIVE COMPANY LIMITED BY GUARANTEE, REGISTERED IN ENGLAND NO: 5123198

You can find out more about us by visiting our About Us page:

https://www.pureportugal.co.uk/about-us/

How do we collect information from you?

We obtain information about you when you use our website, for example, via cookies, when you contact us, when you register on our website, or when your information is submitted by you via our online forms.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, any information, enquiries or questions you choose to submit in emails/enquiries and information regarding what pages are accessed and when.

If you are an advertiser and have consented, we will store information you give us regarding your property listing in our website database, which is inputted by Pure Portugal team members, and your property listing publicly available via listings on our property page.  You can find out more about this in the Advertisers sections below.

You can find a detailed summary of the information we collect below, for every available user types.

Advertisers

The following information applies to Advertisers. This includes anyone who advertises a Property Listing, Tiny Homes Listing (formerly Eco Homes), Services Directory listing, or Course Listing.

Property Advertisers

If you are an advertiser and have consented, we will store information you give us regarding your property listing in our website, and make your property listing publicly available via listings on our property page.  Website visitors can then see your property listing, including all the information provided, and send you enquiries via our online submission form, situated on the right side of the property page.

While we endeavour to ensure our forms are as secure and spam proof as possible, by using various measures including custom fields, hidden fields and CAPTCHA, you may get some unwanted requests from users who are not genuine.

All Property advertisers must read and agree to our full advertising agreement terms and conditions, submit a completed Advertising Agreement Form and send us property details, contact information and images via email.

The information provided in the Advertising Agreement Form may be used to invoice you (the advertiser), when your property sells, or if any extra promotional services are required by you, as agreed/set out in the full terms and conditions.

We store this information using FreeAgent Accounting software.

You can read the full terms and conditions here: https://www.pureportugal.co.uk/advertise/advertising-agreement-form/

 

Tiny Home Advertisers

If you are an advertiser and have consented, we will store information you give us (via email) regarding your Tiny Homes listing in our website, and make your listing publicly available via listings on our Tiny Homes page.

Website visitors can then see your listing, including all the information provided, and send you enquiries via our online submission form, situated on the right side of the Tny Homes page.

While we endeavour to ensure our forms are as secure and spam proof as possible, by using various measures including custom fields, hidden fields and CAPTCHA, you may get some unwanted requests from users who are not genuine.

https://www.pureportugal.co.uk/tinyhomes/

Services Directory Advertisers

If you are an advertiser and have consented, we will store information you give us (via email) regarding your Services Directory listing in our website, and make your listing publicly available via listings on our Services Directory page.

Website visitors can then see your listing, including all the information provided, and send you enquiries using the contact information you provided, which is displayed on the right hand side of individual Directory pages.

https://www.pureportugal.co.uk/services-directory/


Course and Events Advertisers

If you are an advertiser and have consented, we will store information you give us (via email) regarding your Course listing in our website, and make your listing publicly available via listings on our Courses page.

Website visitors can then see your listing, including all the information provided, and send you enquiries using the contact information you provided, which is displayed on the right hand side of individual Course pages.

https://www.pureportugal.co.uk/courses-events/


Registered Users

Any users can register for our WordPress website (uses the inbuilt WordPress User registration system) via the Registration page under the Account section of our main menu:
https://www.pureportugal.co.uk/account/register/

Users will be asked to review our full Privacy Policy and confirm they consent before registration.

We ask for a username, email address and password for registration.

Registration gives users the option to save their favourite properties by clicking Add To Favourites in the sidebar of property pages.

Once saved, users can then view their favourite and/or send us enquiries relating to those properties via the My Account page:

https://www.pureportugal.co.uk/account/

If you would like to delete your account, or review the information we hold relating to you/your account, email team@pureportgal.co.uk



All Users (including registered users, advertisers, and unregistered website visitors)

The following information applies to all website users, including advertisers, registered users and unregistered website visitors.

Communications

If you contact us directly through email, or via any of our online forms, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you (including all website users and advertisers) email us, We save your name, email address, phone number (if provided), the contents of your message and any attachments you send us. This enables us to contact you and respond to your enquiries.

If you wish to access, correct, update, or request deletion of your personal information sent via email or our website forms, you can do so at any time by contacting team@pureportgal.co.uk.

See the YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) section at the bottom of this Policy Page for more information on your rights.

Our Forms

Our site includes various forms, which enable you to contact us, or send an enquiry directly through to one of our advertisers.

Here is a quick list of all our website forms, along with a brief description of how they work.


Property Enquiry Form

If you are interested in a Property and submit a Property enquiry form, a copy of your enquiry, along with your contact information, will be sent directly to the property seller, via email.

A copy of this email is also sent to us (Pure Portugal), in order to monitor enquiries, to ensure they are reaching the advertiser (e.g. not being blocked by spam filters or failing due to any errors), and also to monitor for any unwanted/spam submissions.

There are additional FC Exchange checkboxes, which enables users to send contact information through to FC Exchange, for currency exchange information/deals. You can find out more about this in the FC Exchange section later in this document.

We will not use your enquiry email for any other purposes.


Tiny Home Enquiry Form

If you are interested in a Tiny Home and submit an enquiry form, a copy of your enquiry, along with your contact information, will be sent directly to the Tiny Home producer/seller, via email.

A copy of this email is also sent to us (Pure Portugal), in order to monitor enquiries, to ensure they are reaching the advertiser (e.g. not being blocked by spam filters or failing due to any errors), and also to monitor for any unwanted/spam submissions.

We will not use your enquiry email for any other purposes.


Advertising Agreement Form

Our advertising agreement form is used by property sellers, to send us the details of their property, which are then stored in our advertisers database. We also ask property sellers to send us full details of their property via email (including location and price), along with up to 24 images (also sent via email) which are then used to create a Property listing on our site.

The page includes detailed terms and conditions, which the advertisers must agree to before submission.

You can see full details of the terms and conditions, and view the full form, here:
https://www.pureportugal.co.uk/advertise/advertising-agreement-form/


Survey Forms

Our site includes various Survey forms, which enable users to send us detailed information on Properties they might be looking for, and other related enquiries. The information submitted is sent directly to Pure Portugal team members (via email), and used to help us provide you with the information you need.

There are additional FC Exchange checkboxes, which enables users to send contact information through to FC Exchange, for currency exchange information/deals. You can find out more about this in the FC Exchange section later in this document.

Our surveys include consent checkboxes, and your information will not be shared with third parties without complete disclosure and consent (e.g. FC Exchange).

You can view a list of our latest survey forms here:

https://www.pureportugal.co.uk/surveys/


Contact Form

Our contact page includes a simple, standard contact form, which enables any website user to send us an enquiry, which is then sent to team@pureportugal.co.uk via email.

The form includes a consent checkbox, the information you submit will only be used by our team to reply to your enquiry or to be forwarded to the seller if you enquire about any specific property for sale via this contact form.


Subscription Forms


Our website includes two newsletter subscription forms, which enable users to subscribe to our MailerLite newsletters.


Find out more about these subscriptions, forms and newsletters in the MailerLite section, later in this document.

My Account newsletter form (only available for registered users)
www.pureportugal.co.uk/account/
A simple MailerLite subscription form, with opt in checkbox, which enables users to register for our newsletter

Contact Page newsletter form
https://www.pureportugal.co.uk/contact/
A simple MailerLite newsletter subscription form, with opt in checkbox, which enables users to register for our newsletter

Home Page newsletter form
www.pureportugal.co.uk
A simple MailerLite newsletter subscription form, with opt in checkbox, which enables users to register for our newsletter.

________________

There are also some links to external MailerLite subscription form urls on the home page of the site, for example, our Reduced Property listing subscription page: https://www.subscribepage.com/pureportugalreduced


Subscriber Free Seeds Offer (Postal Address required)


We offer Free Seeds to all new newsletter subscribers on sign-up.

In order to receive the offer of the free seeds, we ask our newsletter subscribers to send us their postal addresses.

You do not have to share this information, and it is only ever used to send the seeds. We will never use your postal address for any other purposes, will never send unsolicited mail, and will never share this information with third parties.

Property Purchasers

We may ask sellers for the purchasers details (name and email) when there is a sale via our website, so we can send our free trees voucher.
This information is stored on our database (back office: My PP) on the property file.

In order to send the ‘free trees offer’ money , when requested by the purchaser, we ask for a copy of the receipt of the trees purchase and bank details. This data is only used to send the money, and we don’t use it ever again or share that information with third parties.

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies and Other Tracking Technologies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

As is true of most websites, we gather certain information automatically and store it in log files. We collect information about your computer, phone, tablet, or other devices you use to access the Services. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, landing page, and referring URL.

We have enabled a Cookie Consent pop-up, which advisers visitors that our site uses cookies, along with a link to this policy.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about which pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.htmlCookies

We use Google Analytics to analyse the use of our website.

  1. Our analytics service provider generates statistical and other information about website use by means of cookies.
  2. The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz].
  3. The information generated relating to our website is used to create reports about the use of our website.
  4. Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/.


WordPress Cookies

We use WordPress cookies on our website to administer the website (named WP and WordPress)


Plug-ins and Third Party Software

Our website was developed and built using WordPress, with additional custom code, a custom theme, and additional plug-ins and third party software.

This section gives an overview of relevant plug-ins, customisations or third party software we use, along with information about how they gather/collect and store data.

WordPress
As of WordPress 4.9.6, the WordPress core software will be GDPR compliant. WordPress core team are adding several enhancements to make sure that WordPress is GDPR compliant.

Here is some information of GDPR, and the tools and measure they are putting in place, from WordPress:
https://wordpress.org/news/2018/04/gdpr-compliance-tools-in-wordpress/

MailerLite
We use MailerLite for our email subscriptions and marketing. Users can sign up for various subscription emails including our newsletter, reduced property listing subscription, and latest property subscription.

We have requested that all users confirm consent to receive these emails. You can unsubscribe at any time via the unsubscribe link at the bottom of the emails.

You can find out more about MailerLite and their own privacy policies on their website.
https://www.mailerlite.com/privacy-policy

Subscriber Free Seeds Offer (Postal Address required)
We offer Free Seeds to all new newsletter subscribers on sign-up.

In order to receive the offer of the free seeds, we ask our newsletter subscribers to send us their postal addresses.

You do not have to share this information, and it is only ever used to send the seeds. We will never use your postal address for any other purposes, will never send unsolicited mail, and will never share this information with third parties.

PLUGIN: SMUSH

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

 

Where else do we store your data?

Accounting
We store advertisers contact and billing information using FreeAgent Accounting software.

You can find out more about the software here: https://www.freeagent.com/


Back Office
We use a Firebase driven back office system (MyPP) to manage advertising activity. We store data here including listings from our WordPress websites, and information provided by contacts who requested our services.

All data is stored in Google Firebase, and the hosting, security, authentication and SSL certificate are provided by them.

https://firebase.google.com/

Links to other websites

Our website may contain links to other websites run by other organisations. This policy applies only to our website(s). We encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and we recommend you check the policy of that third party site.

Who has access to your information?

We will not sell or rent your information to third parties unless explicitly stated and consented to.

We will not share your information with undisclosed third parties for marketing purposes.


Third Party Product Providers we work in association with:

FC Exchange
We work with FC Exchange, to provide currency exchange information and offers to our users, to help protect them against currency fluctuations and save on bank fees.

To do this, we have added FC Exchange checkboxes to our forms, which enables users to opt in to sending their contact information (name, email and optional telephone number) to FC Exchange, in order to receive offers.

The process is clearly explained on the relevant forms, which display a checkbox users must click, along with additional information advising users that this are consenting to sharing this information.

You can find out more about FC Exchange, and read their own privacy policy on their website.

https://www.fcexchange.com/uk/legal-documents/privacy-policy/
https://www.fcexchange.com/uk/legal-documents/terms-of-use/

How do you protect my data:

We take steps to protect the security of the personally identifiable information we collect, including, for example, physical, electronic, and procedural safeguards.

Security Precautions in place to protect against loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted via SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer, and in the address bar (before the url) in Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your choices

You have a choice about whether or not you wish to receive information or communication from us.

If you do not want to receive direct marketing communications from us about Pure Portugal, our website, or any offers we have available, you can select your choices by ticking the relevant options on our forms. We make it clear when users are signing up for email subscriptions, and will not contact you for marketing purposes without prior consent.

If you have previously consented, and want to change our review your subscription settings and marketing preferences, you can contact can contact team@pureportugal.co.uk by email.


How can I access or delete my data:

If you wish to access, correct, update, request deletion or withdraw consent relating to any of your data, read the Your Data Protection Rights Under GDPR section below for detailed information and contact details.


Your Data Protection Rights Under The GENERAL DATA PROTECTION REGULATION (GDPR)


If you are a resident of the EEA, you have the following data protection rights:


If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by contacting us.

You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information.
Again, you can exercise these rights by contacting us.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing emails we send you or from your account settings page.

Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Any requests can be sent to team@pureportgal.co.uk or by writing to:

REGISTERED OFFICE:
93 NORTH STREET, BURWELL,
CAMBRIDGE,
CB25 0BB,
UNITED KINGDOM.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.